Effective Date: 28 June 2026
At Stones Artisan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://stonesartisan.com or communicate with us.
1. Information We Collect
We may collect the following information when you use our website or contact us:
- Name
- Email address
- Phone number
- Company name (if applicable)
- Billing and shipping address
- Project information
- Product specifications, measurements, drawings, or reference images
- Payment information (processed securely through our payment partners)
- IP address, browser information, and website usage analytics
2. How We Use Your Information
Your information is used to:
- Prepare quotations and proposals
- Design and manufacture bespoke stone products
- Process orders and payments
- Coordinate production and delivery
- Provide customer support
- Communicate project updates
- Improve our website and services
- Comply with legal and regulatory obligations
We only collect information necessary to provide our products and services.
3. Bespoke Product Information
Because every Stones Artisan product is custom-made, we may retain project specifications, drawings, measurements, design revisions, stone selections, finish details, and production records for quality control, future modifications, warranty support, and repeat orders.
4. Sharing Information
We do not sell or rent your personal information.
We may share information only with trusted service providers involved in fulfilling your order, including:
- Manufacturing partners
- Shipping and logistics providers
- Payment processors
- Installation partners (where applicable)
- Professional advisors or legal authorities when required by law
All partners are expected to protect your information appropriately.
5. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember your preferences
- Analyze visitor traffic
- Measure marketing performance
You may disable cookies through your browser settings, although some website features may not function correctly.
6. International Orders
Stones Artisan serves clients worldwide. Your information may be processed in countries where our manufacturing, logistics, or service providers operate. We take reasonable measures to ensure your information remains protected regardless of where it is processed.
7. Data Security
We use reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. While no online system is completely secure, we continuously work to maintain appropriate security standards.
8. Data Retention
We retain personal and project information only for as long as necessary to:
- Complete your order
- Maintain warranty and service records
- Meet accounting, tax, and legal requirements
- Support future bespoke requests or repeat projects
When information is no longer required, it is securely deleted or anonymized where appropriate.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information where legally permitted
- Object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details below.
10. Third-Party Services
Our website may integrate third-party services such as payment gateways, analytics providers, social media platforms, live chat services, or shipping providers. These services have their own privacy policies, and we encourage you to review them before providing information.
11. Children's Privacy
Our website and services are intended for individuals aged 18 years or older and are not directed toward children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page, together with the updated effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Stones Artisan
Website: https://stonesartisan.com
Email: [email protected]